Student Financial Services Center Advisor

The Enrollment Management division at CU Boulder welcomes applications for two Student Financial Services Center Advisors! Student Financial Services within the Enrollment Management division plays a key role in helping students achieve their educational goals. We provide proactive, accurate, and seamless financial guidance to support student success and campus operations, serving as a trusted source of expertise for students,families, campus partners, the community, and one another.

The Student Financial Services (SFS) Advisor serves as a primary point of contact, delivering comprehensive, generalist support to customers, primarily students, families, and campus partners,across billing, financial aid, and scholarship services. Working within a centralized service model, this position delivers accurate and consistent support across phone, email, and in-personinteractions, ensuring a seamless and positive customer experience.

While providing excellent customer service, the Advisor manages ahigh volume of inquiries, helps individuals understand their financial accounts, explains financial aid processes, and guidesstudents in making informed financial decisions. Using strong problem-solving skills and broad cross-functional knowledge, the Advisor resolves most concerns independently and partners withother teams to address more complex situations.

This role requires a solid understanding of applicable federal(Title IV), State of Colorado, and institutional regulations, aswell as tuition and fee structures, including how student-specificfactors impact charges, refunds, disputes, and Tuition Assistance Benefits. The Advisor uses this knowledge to provide clear,accurate information, ensure compliance, and build trust through high-quality, service-oriented interactions. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment.

We are committed to creating aworkplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals with disabilities.

As one of only 35 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is aboutrealizing the positive impacts of new knowledge.

From offering dozens of exciting programs in a range of academicfields, to serving as one of the world’s most dynamic research and innovation hubs, to working closely through hundreds of publicoutreach efforts with communities across Colorado and the world, wetake pride in helping our students, faculty, staff, and partnersturn new insights into productive outcomes that change lives.

• Serve as a primary point of contact for students, families, and campus partners in a high-volume, customer-facing environment.
• Provide advising on:
  • Tuition, fees, billing statements, refunds, account balances,and payment options;
  • Financial aid processes, appeals, timelines, eligibility, and verification requirements;
  • Financial planning and funding options, including loans,grants, scholarships, College Opportunity Fund (COF), 529 plans,and additional aid opportunities.
• Assess financial holds and the financial implications ofenrollment changes, withdrawals, and academic decisions.
• Interpret student account and financial aid information using university systems (e.g., CU-SIS, billing platforms).
• Resolve student issues from start to finish whenever possible,escalating complex cases as appropriate.
• Maintain accurate documentation of interactions and resolution sin system(s) of record.

• Analyze and reconcile…