Medical Receptionist Boulder

Medical Receptionist (Full-time) - Boulder Medical Center (Boulder, CO)

3 days ago Be among the first 25 applicants

Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we're looking for friendly, organized individuals who take pride in delivering outstanding customer service.

As the first person our patients see or speak to, you'll play a key role in creating a positive, reassuring experience from the very first interaction— in person or over the phone. If you bring compassion, professionalism, and a positive attitude to every conversation, we want to meet you! Boulder Medical Center (BMC) is a local, independent, and physician‑owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals.

Since our founding by 10 physicians in 1949, we have grown and evolved to meet the needs of Boulder County and beyond. We currently have clinics located in Boulder (2 locations), Louisville, Longmont, and Erie.

We are seeking customer service‑oriented candidates to join our Patient Access Associate team at our Broadway clinic located at 2750 Broadway St., Boulder, CO 80304. This full‑time position (40 hours/week), Monday through Friday, offers structured onboarding and training to help you succeed.

• Full‑time employees are eligible for medical/dental/vision, flexible spending, and company‑paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO), and six (6) paid holidays annually.
• Part‑time employees are eligible for medical/dental/vision, voluntary benefits, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

• Answer the telephone promptly, evaluating patient needs to determine appointment type.
• Summarize appointment details prior to ending the phone call.
• Manage all phone functionalities such as transfers, placing callers on hold, forwarding phone to after‑hours message system, etc.
• Accurately record patient name, numbers and demographic information using correct spelling and punctuation.
• Schedule / reschedule / cancel appointments according to provider preference and scheduling protocol.
• Navigate and operate Electronic Medical Records system, arranging patient for appointments and inputting relevant information as needed.

• Use good judgment, professionalism, and discretion when screening telephone calls, answering inquiries and relaying appropriate information.
• Work under pressure and maintain phone etiquette using tact and diplomacy.
• Have excellent customer service and communication skills.
• Have strong computer and data entry skills.
• Possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Maintain a neat, well‑groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

• High school diploma or equivalent
• Associate’s Degree or some college coursework in Business or Healthcare Administration, preferred

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.) involving public contact required. Heavy phone experience, preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi‑lingual ability (Spanish), a plus.

• $17.19 - $22.92 per hour (full pay range $17.19 - $25.79)

• Boulder, CO

Keyword: receptionist, medical receptionist, prior authorization specialist, insurance specialist, registration, patient registration specialist, patient access representative, patient service representative

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Health Care Provider | Industries:
Medical Practices