Medical Receptionist Boulder

Medical Receptionist (Full-time) – Boulder Medical Center (Boulder, CO)

Be the Smile That Makes a Difference! Are you passionate about helping others and creating a warm, welcoming environment? Whether you have experience as a medical receptionist or are just starting your career, we’re looking for friendly, organized individuals who take pride in delivering outstanding customer service.

As the first person our patients see or speak to, you’ll play a key role in creating a positive, reassuring experience from the very first interaction – in person or over the phone. If you bring compassion, professionalism, and a positive attitude to every conversation, we want to meet you!

Boulder Medical Center (BMC) is a local, independent, and physician‑owned medical group with over 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We have clinics in Boulder (2 locations), Louisville, Longmont, and Erie.

• Answer the telephone promptly, evaluating patient needs to determine appointment type.
• Summarize appointment details prior to ending the phone call.
• Manage all phone functionalities such as transfers, placing callers on hold, forwarding calls to after‑hours message system, etc.
• Accurately record patient names, numbers, and demographic information using correct spelling and punctuation.
• Schedule, reschedule, and cancel appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

• Must use good judgment, professionalism, and discretion when screening telephone calls, answering inquiries, and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Excellent customer service and communication skills.
• Strong computer and data entry skills.
• Strong grammar and spelling ability, and ability to read, write, and understand the English language.
• Neat, well‑groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

• High school diploma or equivalent.
• Associate’s degree or some college coursework in Business or Healthcare Administration, preferred.

• One (1) year of previous work experience (retail, hospitality, administrative, restaurant, etc.) involving public contact. Heavy phone experience preferred.
• Previous experience as a medically trained professional (CNA, EMT, Patient Care Technician, etc.) is a plus, but not required.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi‑lingual ability (Spanish) a plus.

• Full‑time employees are eligible for medical, dental, vision, flexible spending, company‑paid life insurance, 401(k), paid time off and six paid holidays annually.
• Part‑time employees receive medical, dental, vision, voluntary benefits, 401(k), and holiday pay if regularly scheduled on an observed holiday.
• Day shift schedules.
• Experience working with both primary care and specialty care clinics.

The starting hourly pay range for this position is $17.19 ‑ $22.92/hour (full range $17.19 ‑ $25.79). This position will be posted for a minimum of three days, subsequently until filled.

Boulder, CO.

Keyword: receptionist, medical receptionist, prior authorization specialist, insurance specialist, registration, patient registration specialist, patient access representative, patient service representative