Medical Receptionist; Urgent Care Weekends

You're More Than a Front Desk. You're the Face of Our Practice.

From greeting patients and answering phones to coordinating check-ins and check-outs, you'll help create a positive experience at every visit. If you're personable, dependable, organized, and enjoy helping others,
we want to hear from you!

Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We currently serve patients at locations in Boulder, Louisville, Longmont, and Erie.

Summary:

BMC is seeking a customer service-oriented Medical Receptionist (Patient Access Associate) to join our Urgent Care team.
This part-time position is scheduled for 16 hours per week and provides weekend coverage on Saturdays and Sundays.

Urgent Care is a fast-paced environment that provides timely, compassionate care for patients with minor injuries, illnesses, and other same-day medical needs. This role is ideal for someone who enjoys interacting with patients, multitasking, and delivering exceptional customer service.

• Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Experience working with both primary care and specialty care clinics.

Job Duties:

• Answers the telephone promptly, evaluating patient needs to determine appointment type.
• Summarizes appointment details prior to ending the phone call.
• Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to after hours message system, etc.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
• Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• High school diploma or equivalent
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Experience

• One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting preferred.
• Bi-lingual ability (Spanish), a plus.

The starting hourly pay range for this position is commensurate with experience:

• $17.19 - $22.92/hour

This position will be posted for a minimum of three days, subsequently until filled.

IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

• Male
• Female
• I Decline To Answer
• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• American Indian or Alaskan Native (Not Hispanic or Latino) -…