View Front Desk Associate Position

Part-Time or Full-Time | On-Site at A-Lodge Boulder

Location
:
Boulder, CO
Schedule
:
Part-Time or Full-Time (24-48hrs per week)

The Boulder Adventure Lodge is looking for a rockstar Front Desk Associate to join the team!

We are a small hotel and hostel in Boulder Canyon that focuses on Boulder’s amazing adventure sports lifestyle! We are a fun and dynamic company that puts an emphasis on sharing our passion for the outdoors with our guests and contributing positively to the Boulder community.

Applicants must have a great attitude, tireless work ethic, and passion for the hospitality industry. Experience in hotels or restaurants is preferable. Stoke for outdoor adventure is a plus!

Are you the kind of person who’s as comfortable discussing the best local climbing routes as you are managing a check-in? A-Lodge Boulder is looking for an energetic, hospitality-minded Front Desk Associate to be the face of our mountain-based community!

In this role, you aren’t just “checking people in”—you are the curator of the guest experience. From pouring a local craft brew at our bar to helping a traveler find the perfect trailhead, you’ll be the heartbeat of our lodge. If you thrive in an upbeat, outdoor-focused environment and love the idea of connecting people with the best of Boulder, we want to meet you.

• Be the First “Hello”: Provide a warm, authentic welcome to guests, managing check-ins and check-outs with efficiency and a smile.
• Act as a Local Guide: Offer expert-level recommendations on local hiking trails, mountain biking routes, climbing spots, and Boulder’s best hidden-gem restaurants.
• Manage the Lobby Bar: Prepare and serve local craft beers, coffee, and light snacks while maintaining a clean and inviting lounge atmosphere.
• Solve Problems on the Fly: Address guest requests or concerns with empathy and a “can-do” attitude to ensure every stay is seamless.

• Master the System: Use our Property Management System (PMS) to handle reservations, room assignments, and guest billing accurately.
• Coordinate with the Crew: Work closely with the housekeeping and maintenance teams to ensure rooms are adventure-ready and up to our high standards.
• Handle Communications: Manage incoming phone calls, emails and CRM inboxes, providing helpful information about our property, amenities, and event spaces.
• Maintain the “Vibe”: Keep the lobby, retail nook, and communal areas tidy, organized, and stocked throughout your shift.

• Promote the A-Lodge Lifestyle: Educate guests on our unique offerings, from gear rentals and van camping spots to upcoming community events and live music.
• Support Retail: Assist guests with merchandise and gear rental selections, ensuring all waivers and payments are processed correctly.

• You have at least 1 year of customer service in a hospitality or service industry environment
• Organized, proactive, and comfortable juggling multiple projects
• Proven track record of initiative, managing time and projects effectively
• Strong communicator with a people-first mindset
• Team oriented worker who can ask for support and support when needed
• Comfortable following and enforcing company policies
• Well versed in local attractions, outdoor activities and open ended questions
• Self-starter with a keen eye for detail, organization and has a knack for cleaning
• Bonus points if you love the outdoors, climbing, skiing, or Boulder culture
• Extra bonus points if you’re already TIPS certified in Colorado

At the A-Lodge, we want to support our team to pursue the lifestyle that makes them happy! Full-time (30+ hrs/wk) and part-time (20+ hrs/wk) staff are eligible for access to Outdoor Industry Pro-Deals through…