Customer and Partner Solutions Engineer III, gTech

Customer and Partner Solutions Engineer III, gTech

Join the Google team as a Customer and Partner Solutions Engineer III, gTech. Apply now to join a role focused on building innovative solutions for our partners and customers.

Application window open until at least December 15, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Preferred working location:
Boulder, CO, USA;
Atlanta, GA, USA.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
• 3 years of experience in application or system development.
• Experience troubleshooting technical issues for internal/external partners or customers.

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python, Type Script).
• Experience architecting and implementing scalable, agentic AI solutions that integrate Large Language Models (LLMs) with deterministic conversational workflows and developing reusable, API‑driven tool calls.
• Experience with cloud technologies, such as architecting, developing, or maintaining cloud solutions or cloud data engineering.
• Experience using machine learning and building solutions.
• Excellent communication, project management, and leadership skills with the ability to manage multiple stakeholders and work streams.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners, and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem. Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for Next Gen User Care incorporating AI.

Our team influences product support strategy to improve our customers’ ability to self‑resolve issues in simple and efficient ways, and increase the efficiency of the support experience by automating end‑user support cases, setting the bar high for customer care at Google.

As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you will collaborate with cross‑functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows; unblock API integrations; and architect in‑house tooling and reporting solutions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full‑time position is $123,000–$176,000 plus bonus, equity, and benefits. Compensation details reflect the base salary only; additional compensation is not included. Learn more about benefits at Google.

• Collaborate with product and cross‑functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for Google users, empowering both customers and support agents.
• Provide guidance on the technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch.
• Ensure high‑quality output to customers while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
• Contribute and improve best practices around authoring workflows to increase authoring efficiency and reusability and optimize maintenance and delivery of workflows.
• D…