Senior AI Deployment Engineer

Google place Boulder, CO, USA ;
Atlanta, GA, USA

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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X The application window will be open until at least December 17, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA;
Atlanta, GA, USA
.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• 5 years of experience in application or system development.
• Experience managing executive stakeholders and project management.
• Experience troubleshooting technical issues for internal/external partners or customers.

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 5 years of experience with databases, data analysis, and scripting using SQL/MySQL.
• Experience deploying AI agents, and with Google Cloud Platform and Conversational Agents (Dialogflow CX).
• Excellent creative problem-solving approach and investigative skills, combined with a sense of ownership and a proactive can-do attitude.
• Excellent communication skills with a track record of managing multiple stakeholders and work streams.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Authorable Workflows are a pivotal element supporting one of gTech’s goals for Next Gen User Care incorporating AI. Come and join us in this exciting space, and you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways and increasing efficiency of the support experience by automating end-user support cases, setting the bar high for customer care at Google.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Authorable Workflows are a pivotal element supporting one of gTech’s goals for Next Gen User Care incorporating AI. Come and join us in this exciting space, and you will have access to greater growth and development opportunities through exposure to key areas of the business. This includes influencing product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways and increasing efficiency of the support experience by automating end-user support cases, setting the bar high for customer care at Google.

In this role, you will be a part of the next big bet for Google customer care, collaborating with a set of cross-functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows; unblock API integrations; and architect in-house tooling and reporting solutions.

Go…