Product Solutions Engineer, Health

Product Solutions Engineer, Health and Home

Join to apply for the Product Solutions Engineer, Health and Home role at Google

Application window will remain open until at least December 16, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA;
Atlanta, GA, USA;
New York, NY, USA;
San Francisco, CA, USA;
Sunnyvale, CA, USA

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client‑side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.

• Experience architecting and developing software or infrastructure for scalable, distributed systems.
• Experience using project management software such as Asana, Trello, or Jira. Experience with Agile development methodologies.
• Experience in data and information management as it relates to big data trends and issues within businesses, with the ability to use data to drive decisions.
• Ability to learn quickly and work with emerging technologies, methodologies, and solutions in the AI/ML space.
• Ability to manage and deliver large‑scale, complex technical projects and coordinating cross‑functional project members, with excellent relationship building, collaboration, consultation, and influencing skills.

The Health and Home team is on a mission to bring unparalleled simplicity, safety, and intelligence to the spaces where life happens most. We work to create integrated experiences that elevate wellness, streamline daily routines, and provide peace of mind in every home. Our work empowers users to manage their health, optimize their environment, and connect with what matters most, all through innovative, reliable, and user‑centric solutions.

As a Product Solutions Engineer (PSE), you will be focused on accelerating opportunities within rapidly growing Health and Home product ecosystems. You will transform support processes into scalable, repeatable solutions.

In this role, you will serve as a dedicated technical consultant and subject matter expert, reducing the reliance on core engineering teams for day‑to‑day operations and improvements. You will be responsible for the end‑to‑end design of solutions, collaborating with engineering on technical proposals, and fast‑tracking API updates required for our support platforms.

You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer self‑service, services delivery efficiency and streamline partner onboarding. You will be designing and implementing critical signals for our support platforms, building tools, automating processes, and providing technical ownership over key support infrastructure to proactively address the root causes of support contacts. You will be a technical expert with an understanding of customer support needs, directly impacting how users experience Google’s Health and Home products.

• Own the end‑to‑end design, implementation, and validation signals to power self‑service options, automated feature rollouts, and personalized support for Health and Home users.
• Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers.
• Build and enhance capabilities in support agent tools like Cases2, implement backend bug fixes, and fast‑track API updates for Authorable Workflows (AWFs) to create a seamless help experience.
• Develop and streamline…