Guide Technical Program Manager, Software Development, gTech

Help Guide Technical Program Manager, Software Development, gTech

Join to apply for the Help Guide Technical Program Manager, Software Development, gTech role at Google

The application window will be open until at least December 29th, 2025.

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience in software program management or engineering management.
• Experience with Large Language Models (LLM), NLP, or Generative AI.

• 8 years of experience in program management of emerging technologies or related technical fields.
• Experience delivering cross‑functional technical projects and programs with multiple stakeholders in a fluid environment.
• Experience working with globally distributed teams across multiple time zones.
• Ability to influence without authority, build cross‑functional partnerships, and drive consensus.
• Excellent communication, people management, and presentation skills, with the ability to articulate complex topics to both technical and non‑technical audiences.
• Excellent technical acumen and leadership across organizational and team boundaries.

Google’s projects span the globe and require managers to keep the big picture in focus while diving into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi‑disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle, managing schedules, identifying risks, and communicating them to stakeholders.

You explain your team’s analyses and recommendations to executives and discuss technical trade‑offs in product development with engineers.

• Act as the single point of accountability for the integration of the AI Help guide that is Guided Support Experience (GSE) platform into Google’s consumer products, driving cross‑functional programs.
• Forge and lead a cross‑functional program team, acting as the primary integration point and trusted advisor between Engineering, Product Management, UX, and partner Product Areas to drive alignment and consensus.
• Act as the primary driver for resolving technical blockers and dependencies, partnering with a team for the Generative AI architecture, data pipelines, and infrastructure.
• Cultivate subject matter expertise in the Help guide’s Generative AI systems, prompt engineering, and strategies, leveraging this expertise.
• Own and manage all program risks, identifying, assessing, and mitigating technical, process, and organizational challenges. Navigate and secure all formal safety, compliance, and regulatory approvals for launch.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.