Technical Training & Development Program Manager

The Technical Training & Development Program Manager position provides strategic leadership for the design, development, implementation, and continuous improvement of technical training programs supporting enterprise HR and business applications.

The position partners closely with HRIT, HR functional teams, application owners, project teams, domain experts, and campus partners to translate complex system functionality and business processes into effective, accessible learning experiences. The Program Manager leads training efforts associated with new system implementations, application enhancements, releases, process changes, and ongoing application support.

This role combines technical training, instructional design, program management, change enablement, and partner engagement to ensure employees have the knowledge, skills, and resources needed to effectively use enterprise applications. The position serves as a bridge between technical teams, functional domain experts, and end users, ensuring training programs reflect system functionality, business processes, user roles, and organizational needs.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Human Resources (HR) contributes leadership, guidance, tools and services to support employees throughout their careers at CU Boulder and to cultivate a culture which upholds the campus’ strongly held values. HR partners with campus in the achievement of the campus vision and strategic imperatives.

• Lead the planning, development, implementation, and continuous improvement of enterprise application training programs.
• Develop comprehensive training strategies and plans for new system implementations, application enhancements, releases, and significant business process changes.
• Manage technical training initiatives from initial needs' assessment through development, delivery, evaluation, and transition to ongoing operational support.
• Establish training timelines, deliverables, dependencies, milestones, and resource requirements in coordination with application and project teams.
• Coordinate training activities across multiple functional areas, departments, domain experts, and stakeholder groups.
• Develop scalable training approaches that support both major implementations and ongoing application enhancements.
• Maintain a training roadmap aligned with enterprise application priorities, project schedules, product roadmaps, and organizational needs.
• Identify training risks, dependencies, resource constraints, and readiness concerns and communicate them to project and organizational leadership.

• Design and develop role-based technical training for HR enterprise applications, including People Soft Human Capital Management (HCM), Time and Labor, Payroll, Reporting, Workflows, Customer Relationship Management (CRM), and other HR enterprise platforms.
• Translate complex technical functionality and business processes into clear, user-centered training materials appropriate for employees with varying levels of technical proficiency.
• Apply adult learning principles and instructional design methodologies to create effective instructor-led, virtual, self-paced, and blended learning experiences.
• Develop and maintain training materials such as:
  • Instructor and facilitator guides
  • End-user and administrator guides
  • Job…