SW Engineer Intern

** SW Engineer Support Intern**

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us during the summer of 2027 to help drive high-performance teams and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

During this internship, you will gain hands‑on experience working with enterprise‑grade production print software in a fast‑paced support environment. You’ll learn practical skills across system administration, troubleshooting, networking, and log analysis while working with real customer issues and live production workflows. Interns will have the opportunity to use a variety of tools and technologies, including Linux and Windows server environments, scripting utilities, log‑parsing tools, virtualization platforms, and standard industry support systems such as ticketing, monitoring, and documentation platforms.

You will work closely with senior support engineers who will provide guidance, mentorship, and training in structured problem‑solving, technical communication, and enterprise support best practices. The role offers exposure to cross‑functional collaboration with development, QA, and product teams, as well as a deep understanding of how mission‑critical systems behave in real‑world environments. This position is designed to help you build a broad and strong foundation of IT skills while contributing meaningful work to high‑impact customer operations.

The Software Support Intern will work alongside experienced engineers to help diagnose, analyze, and document issues within mission‑critical, high‑performance print workflow systems. In this role, you’ll gain hands‑on exposure to real customer environments, learning how enterprise‑scale software behaves in production and how support teams investigate complex issues across distributed systems. You’ll play an active part in gathering diagnostic data, assisting with issue triage, and contributing to clear, well‑structured documentation that supports both customers and senior engineering teams.

This internship provides a unique opportunity to develop a broad foundation of IT skills—including Linux and Windows server administration, system‑level troubleshooting, technical communication, and structured problem‑solving. You’ll learn how different components across an enterprise environment work together, how to translate technical findings into customer‑friendly explanations, and how professional support organizations collaborate with development teams to ensure software reliability. It’s an ideal role for someone who wants to deepen their technical capabilities while learning how modern, high‑availability systems are supported in the real world.

• AI-assisted troubleshooting tools.

• Automation and scripting for support operations.

• Containerized deployments and cloud-hosted…