Support Engineer, Associate

Company:
Qualcomm Technologies, Inc.

Job Area:
Engineering Services Group, Engineering Services Group >
Support Engineering

We are seeking an Associate Support Engineer to provide Tier 1 support and maintain internally developed equipment across lab and production environments. This role involves hands-on hardware work, RF cabling, system troubleshooting, and IT infrastructure support. The ideal candidate will have foundational level technical ability, strong problem-solving skills, and the ability to operate independently while collaborating with cross-functional teams.

• Test Equipment Support & Maintenance
  • Install, configure, and maintain internally built test systems and platforms
  • Support system upgrades, modifications, and hardware integrations
• Hardware & RF Work
  • Execute RF cabling, connector installation, and signal path verification
  • Perform hardware installations including installing system components in racks and hardware upgrades.
  • Troubleshoot RF and hardware-related issues to ensure optimal system performance
• Troubleshooting & Diagnostics
  • Diagnose system issues using Linux command line tools
  • Support issue resolution across hardware, software, and network layers
• IT Infrastructure Support
  • Assist with maintenance and troubleshooting of servers, network switches, and lab IT systems
  • Being able to determine if hardware is faulty and setting up replacement hardware
  • Support system connectivity, configuration, and network stability
  • Collaborate with IT teams for escalations and system improvements
• Inventory & Asset Management
  • Track, manage, and maintain internal and external (commercial) test equipment inventory
  • Support equipment audits, lifecycle management, and asset documentation
  • Coordinate movement and allocation of lab assets as needed
• Calibration & Site Support
  • Assist during calibration events and site-wide maintenance activities
  • Coordinate with calibration teams to ensure equipment readiness
• Documentation & Communication
  • Maintain accurate records of work performed, issues, and resolutions through Service Now work orders and tickets.
  • Provide clear updates to stakeholders on system status and progress
  • Contribute to process improvements and standard operating procedures
  • Contribute to technical papers by adding to or creating Confluence pages.

• Experience with test equipment calibration processes
• Familiarity with automated test systems or lab environments
• Experience working with internal/custom-built hardware platforms
• Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation

• Ability to lift and move heavy equipment using appropriate tools and safety practices
• Frequent bending, pulling, and handling of equipment and cables
• Ability to work in lab and data center environments for extended periods

• Strong troubleshooting and analytical skills
• Hands-on technical aptitude
• Clear and professional communication
• Ability to work independently and within a team environment
• Strong organizational and inventory management skills

• Bachelor's degree.
• Associate's degree and 1+ year of technical or related work experience.
• High School Diploma or equivalent and 2+ years of technical or related work experience.

• Experience with test equipment calibration processes
• Familiarity with automated test systems or lab environments
• Experience working with internal/custom-built hardware platforms
• Basic scripting experience (Python, Bash, or similar) for troubleshooting/automation

• Ability to lift and move heavy equipment using appropriate tools and safety practices
• Frequent bending, pulling, and handling of equipment and cables
• Ability to work in lab and data center…