Computer Operator

Who We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Computer Operators at Kyndryl are key in helping revolutionise the way we operate complex computer systems. You will have the opportunity to work with cutting‑edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi‑vendor environment. As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first‑level issues across systems, and resolving/routing issues as appropriate.

You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

As a Computer Operator, you will be interacting and collaborating with cross‑functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top‑notch delivery to our customers, there is a path for you – and we’re invested in paving the way.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• At least 2 years’ experience in an Operations environment
• At least 2 years’ hands‑on experience working with Windows and Office products, including Word, Excel and Teams
• Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.
• Must be able to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
• Candidates will be required to pass stringent background checks
• Candidate should have working knowledge of Network fundaments such as Routers, Switches and Circuits.

• Working knowledge of the Major Incident process
• Working knowledge of the Problem and Change processes
• Experience with one or more of the following:
  • Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC True Sight (BNA), Confluence, Control‑M, Data Loss Protection (“DLP”)
  • Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, Fed Identity
  • Git Lab / Git Hub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally
  • Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager (“PSM”)
  • PuTTy / Secure CRT, Secure Virtual Desktop
  • Service Now/Configuration…