Product Data & Customer Support Coordinator

Employment type

Contractor/Consultant Department Market Integrity Work location Boulder, CO, Remote Compensation $25 – $25 per hour
Final compensation will depend on the location and level at which the candidate is hired

This is a full-time contract role for a Product Data & Customer Support Coordinator to support a Brilliant Workplaces client engagement. This position is remote with some occasional (minimal) travel to the office in Boulder, CO and industry events.

Role Summary

We're seeking a detail-oriented Product Data & Customer Support Coordinator to manage the day-to-day flow of CPG brand and product data through the client's product catalog platform while providing exceptional customer support. This hybrid role combines hands-on data management with customer-facing coordination, requiring someone who thrives in a technology-heavy environment and can seamlessly move between platforms, manage workflows, and deliver outstanding service.

The client's platform is the comprehensive product catalog for the natural products industry's premier trade events. You'll load products, resolve customer inquiries, and troubleshoot data pipeline issues across the catalog platform, Salesforce, custom-built platforms, and industry data systems.

Core Responsibilities

Data Operations

Product uploads:
Prepare, validate, and upload CPG brand and product records into the catalog platform, including product images and data fields.

Pipeline troubleshooting:
Analyze and resolve data pipeline issues across multiple platforms to ensure products display properly on the catalog; trace causes across exports and status fields, and drive resolution or escalation.

Data hygiene:
Catch and correct data errors (duplicate GTINs, malformed IDs, incorrect taxonomies, mislabeled fields) using defined validation rules.

Customer Support & Project Coordination

Customer and supplier support:
Manage the customer-facing inbox; answer customer and internal emails on onboarding status, data corrections, and product edits.

Communication translation:
Translate technical blockers into clear, customer-friendly responses.

Required Qualifications

Experience

1+ years in data operations, product data management, catalog/product information management operations, or a data-heavy support/onboarding role

1+ years managing centralized Outlook inboxes with a customer-first orientation to provide professional and clear email support

1+ years working in remote environments with decentralized teams across multiple time zones

1+ years experience with a CRM platform (Salesforce strongly preferred)

Systematic troubleshooting habits: can follow a record across multiple systems and isolate where it breaks

High attention to detail with identifiers and data integrity (product codes, IDs, category taxonomies)

Tech-savvy: comfortable managing technology-heavy tasks and learning internal/proprietary tools in a dynamically changing environment

Strong proficiency in Microsoft Suite (Excel, Outlook, Teams, SharePoint)

Excellent customer-facing communication skills: comfort in customer service roles, with the adaptability to handle various tasks in a fast-paced environment and communicate solutions effectively

Stable and reliable internet connection for remote work

Preferred Qualifications

CPG, natural products, retail, or trade show industry exposure

Advanced Excel/spreadsheet proficiency: lookups, joins across files, deduplication, and validating data across two sources (e.g., matching records between a system export and a master file)

Team Structure & Culture

You'll join a collaborative, customer-focused team that emphasizes adaptability, support, and a positive, service-oriented culture. The team focuses on customer…