Delivery & Sales Support Specialist

• Location Boulder,Boulder, CO, 80301,United States
• Base Pay $22.00 - $25.00 / Hour
• Job Category Sales
• Employee Type Full-Time Non-Exempt
• Manage Others No

Green Dot Labs is a premium cannabis brand founded in Boulder, Colorado in 2014 by husband-and-wife team Dave and Alana Malone. Built on proprietary genetics, small-batch cultivation, and craft extraction across Flower, Live Resin, and Live Rosin, GDL has earned multiple #1 brand rankings from BDSA and Leafly and was named Flower Brand of the Year at the 2025 Emjays. With more than a decade of leadership in Colorado and an expansion into Arizona, GDL is known for its innovation, consistent quality, and deep consumer trust.

The Delivery & Sales Support Specialist serves as a key customer-facing representative of Green Dot Labs and supports the company's distribution and sales operations. This role is responsible for delivering products to retail partners in a timely and compliant manner while maintaining exceptional customer service and strong brand representation.

The position supports multiple operational functions including distribution logistics, customer service, merchandising, and sales operations. Success in this role requires strong organization, time management, communication skills, and a commitment to compliance while supporting retail partner relationships and operational excellence.

Deliver products to retail partners in a timely and compliant manner across assigned delivery routes

Plan and execute daily delivery schedules using route optimization software

Load, unload, and transport products while maintaining inventory accuracy and documentation requirements

Conduct interdepartmental product transfers as needed

Maintain company vehicles, including fueling, cleanliness, and routine safety inspections

Ensure all deliveries are completed in accordance with company policies and regulatory requirements

Serve as a professional representative of Green Dot Labs during customer interactions

Build and maintain positive relationships with retail staff and management teams

Provide exceptional customer service and address customer needs professionally

Escalate customer concerns or operational issues to appropriate internal stakeholders

Support long-term retail partner relationships through consistent communication and reliability

Assist with merchandising efforts following product deliveries

Install, maintain, and organize sales floor marketing materials and displays

Ensure promotional materials remain current and properly displayed

Communicate merchandising needs and opportunities to internal teams

Represent Green Dot Labs at retail events, activations, and promotional opportunities as assigned

Accurately receive, count, and document customer payments, including cash and checks

Complete and maintain all required delivery documentation and records

Track daily activities and customer interactions within CRM and other internal systems

Maintain accurate reporting related to deliveries, merchandising, and customer support activities

Support Sales Operations initiatives and cross-functional projects

Assist other departments during peak operational periods as needed

Participate in required safety training and company development programs

Perform additional duties as assigned

High school diploma or equivalent required

Valid driver's license with a clean motor vehicle record

Ability to obtain and maintain an active MED Badge

Must be at least 25 years of age due to company vehicle insurance requirements

Reliable transportation to and from the workplace

Strong organizational, communication, and time management skills

Ability to work collaboratively in a team-oriented environment

High level of professionalism, integrity, and accountability

Experience in delivery operations, logistics, or route planning

Experience in customer service, merchandising, or retail environments

Familiarity with CRM systems or route optimization software

Experience working in the cannabis industry

This role primarily operates outside of the production facility while performing deliveries, visiting customer locations, and attending off-site events. Some work may occur within production, warehouse, or office environments while supporting internal operations.

The…