Aftersales Manager

Published:
Nov 13, 2024 - The Aftersales Manager ensures all warranty and repair work is performed in compliance with manufacturer and company standards while maximizing the efficiency and profitability of the Service department. Responsibilities include managing accounts, budgets, and costs, regularly reviewing pricing policies, and ensuring adherence to appropriate legislation. The role focuses on leading a team towards exceeding set targets and KPIs, maintaining a safe work environment, and delivering high levels of customer satisfaction through established group standards and procedures.

• Ensure all warranty and repair work is carried out and adheres to manufacturer and company standards.
• Maximize efficiency and profitability for the Service department through labor sales, parts, and materials while constantly assessing against budget objectives.
• Manage accounts, budgets, and costs for the whole department.
• Regularly review pricing policies and ensure adherence to appropriate legislation.
• Lead the team, setting clear targets and KPIs, to excel and over-achieve these.
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
• Enhance levels of customer service to achieve a high CSI score for the department.
• Manage the service department ensuring that it meets dealer and manufacturer standards, operational targets, KPI parameters, and the business plan.
• Implement the standards and procedures of the group to consistently deliver high-quality levels of customer satisfaction.
• Ensure accurate and timely warranty submissions that comply with all manufacturer policies.
• Ensure a fully embedded process is in place for VHC and EVHC (Personal Video).

• Warranty and Repair Compliance (Hard Skills)
• Budget and Cost Management (Hard Skills)
• Health and Safety Compliance (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Operational Efficiency (Hard Skills)
• Process Implementation (Hard Skills)
• Warranty Submission Accuracy (Hard Skills)