Branch Manager - Iris Branch Boulder

Branch Manager – Iris Branch Boulder, CO

16 hours ago Be among the first 25 applicants

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to the assigned branch.

Seeking a team‑oriented, positive, and outgoing professional for a Branch Manager role at FNBO!

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience!

All Full Time and Part Time Employees are eligible for benefits including:

• Competitive Pay
• 401k Match
• Paid time off and paid holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts
• Culture of recognition and rewards from executive leadership/managers/peers/business partners

FNBO has a history of doing what’s right for our customers and the communities we serve. This sixth generation family‑owned business has become the largest privately‑owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well‑being personally and Professionally.

The Branch Manager is responsible for the overall success of the assigned branch location. Responsibilities include ensuring that branch personnel provide a high quality customer experience while meeting the needs of the customer, Providing coaching to the staff, Managing controllable expense items and staffing efficiency to budget, Directing branch office operations to meet compliance and operational objectives, and Coordinating business and community development Activities.

Company and Business Unit Goals:
Accountable to work together to help meet the budgeted targets for the company and business unit.

• Demonstrate one‑on‑one skills to help customers build Their wealth, Perform financial planning light at a high level, and Partner exceptionally well with FNIP partners to complete the customers’ financial plan.
• Ensure staff utilize needs‑based selling techniques, executed in line with the First National Operating Philosophy and IMPAX.
• Reinforce company expectations that offerings of products or services include clear explanation of the product or service, and its benefit to the customer consistent with product terms and conditions.

• Run weekly 30‑minute partner huddles effectively and proficiently.
• Look for ways to recognize and engage team by celebrating successes through branch meetings and weekly team 10‑minute standup huddles.
• Maintain the branch scorecard for leading and lagging metrics; coach to and discuss Retail Update Video messaging sent out regularly.
• Exhibit effective leadership and change management.

• Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations.
• Provide consistent oversight to ensure all employees deliver on intended Customer Experience through effective floor management.
• Maintain presence on floor to ensure customers are greeted, minimize wait times and shift staff resources as necessary.
• Effectively perform banker and teller duties as needed.

Salesforce proficiency in coaching: hold team accountable to making timely and effective customer outreach calls utilized through Salesforce proficiency and coaching. Utilize training plan in Career development coaching with each person and demonstrate courage to address performance issues and guide employees to adopt a…