Branch Manager

Position Summary

The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture.

• Oversee all branch operations, ensuring alignment with organizational goals and service standards.
• Proactively identify and implement opportunities for process enhancements and cost-saving initiatives.
• Demonstrate a strong commitment to employee development and success through supportive leadership.
• Consistently monitor, coach, and evaluate team members on transaction accuracy, service quality, and overall job performance.
• Track and analyze individual performance trends, creating targeted development plans to foster professional growth.
• Exemplify and reinforce the credit union’s education and referral practices through daily interactions.
• Provide ongoing coaching to help team members exceed performance benchmarks and service expectations.
• Observe member interactions, motivate staff, and ensure accountability to established service standards and goals.
• Facilitate regular team huddles and meetings to align goals, share updates, and foster collaboration.
• Take initiative in identifying service challenges and implementing effective solutions to enhance the member experience.
• Recognize and celebrate individual and team achievements to promote a positive and motivating work environment.
• Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
• Resolve escalated member concerns and provide supervisory approvals as needed.
• Perform Member Consultant duties as required to support team operations and ensure service continuity.
• Adapt quickly to changing priorities and effectively manage workflow throughout the day.
• Maintain open and consistent communication with direct leadership through regular updates and status reports.
• Deliver timely and insightful feedback, including performance reports and operational analysis.
• Complete all required training, including the annual Meritrust compliance education and internal leadership courses.
• Perform additional duties and special projects as assigned by leadership.

Mid-Senior level

Full-time

Sales and Business Development

Banking