Branch Manager - Iris Branch Boulder

At FNBO, our employees are the heart of our story—and we're committed to their success. Please see below the details of this career opportunity and how it fits into our organization's success.

The Branch Manager is accountable for the operational success of FNBO branch locations. Responsibilities include coaching and oversight of all branch staff, coordination of community development activities, budget planning, and change management related to assigned branch.

Seeking a team oriented, positive, and outgoing professional for a Branch Manager role at FNBO!

FNBO has a focus on a superior employee experience that goes hand in hand with our superior customer experience.

• Competitive Pay
• 401k Match
• Paid Time Off and Paid Holidays
• Medical/Dental/Vision/Life/Disability/Flex Plans
• Employee Wellness Program
• Career Development/Training/Career coaching/Job shadowing
• Tuition Assistance Program
• Employee banking benefits and other discounts
• Culture of recognition and rewards from executive leadership/managers/peers/business partners

FNBO has a history of doing what's right for our customers and the communities we serve. This sixth generation family‑owned business has become the largest privately‑owned bank in the United States and has been serving customers for 160 years. FNBO is proud to be committed to our core values of Integrity, Respect, and Passion.

The spirit of teamwork has remained a key ingredient of FNBO’s formula for success throughout our 160+ year history. We have fun, celebrate our wins, and strive for success. We care about our employees’ well‑being personally and professionally.

The Branch Manager is responsible for the overall success of the assigned branch location. Responsibilities of this role are to ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer. Provide coaching to staff around advice and guidance and overall performance to meet the goals of the branch. Manage controllable expense items and staffing efficiency to budget.

Direct branch office operations to meet or exceed compliance and operational objectives. Coordinate business and community development activities.

• Accountable for meeting budgeted targets for the company and business unit.
• Demonstrate good one‑on‑one skills to help customers build wealth and perform financial planning.
• Ensure staff uses needs‑based selling techniques aligned with the First National Operating Philosophy and IMPAX.
• Reinforce company expectations for clear product explanations and benefits.
• Run weekly 30‑minute partner huddles and 10‑minute stand‑up huddles.
• Maintain branch scorecard and coach on retail updates.
• Exhibit effective leadership and change management.
• Observe employees and coach on the IMPAX model.
• Provide oversight to ensure all employees deliver on the Customer Experience.
• Maintain presence on the floor to minimize wait times and adjust staffing.
• Perform banker and teller duties as needed.
• Hold team accountable for timely Salesforce outreach calls.
• Monitor In‑Moment survey results and coach to a 90% satisfaction score.
• Utilize Banker and Teller Attributes for coaching and hiring.
• Ensure sales accountability to attain team sales goals.
• Conduct regular one‑on‑one coaching and performance actions.
• Apply performance plans if an individual is not meeting sales, advice, and guidance.
• Manage controllable expense items to budget and minimize branch fee waivers.
• Manage staffing efficiency to budgeted Future State FTE/Salary targets.
• Achieve Docu Sign adoption ≥80% for new accounts and ≥70% for maintenance (by October 2021).
• Minimize branch fraud, DDA charge‑offs, and teller over‑settlements per budget targets.
• Ensure account opening criteria, transaction processing, and risk decisions protect customers.
• Coach team to provide digital signature cards ≥80% of the time.
• Monitor Deposit/Customer workflows, FIRE database, and error reports daily.
• Maintain branch cash and negotiable items per bank standards.
• Ensure all direct reports meet compliance and incentive plan rules.
• Ensure…