Service Manager

Service Manager –
Sunbelt Rentals, Inc.

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a large fleet and a knowledgeable staff. This role is part of our growing service department.

As a Service Manager you will manage the servicing of company- and customer-owned equipment in a timely and effective manner.

• Manages the repair and maintenance of company owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure equipment is available as required
• Orders parts to maintain adequate supplies
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
• Evaluates all equipment after repairs, maintenance or safety checks
• Documents equipment status before and after rental
• Handles customer complaints regarding equipment condition or operation
• Promotes safety awareness
• Performs quality control checks
• Updates, maintains and keeps organized equipment service records
• Creates, updates, closes and bills work orders
• Files warranty claims in a timely fashion
• Commission new equipment
• Orders parts, returns parts, and performs parts inventory
• Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include:
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Performs other duties assigned by the manager

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer – Minority/Female/Disabled/Veteran and any other protected class.

Accepting applications through 01/09/2026.

Base Pay Range: $60,720.00 – $72,105.00. Starting rate of pay may vary based on position offered, location, education, training, and/or experience.

• Health, Dental, and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, life and travel insurance, as well as flexible spending
• Tuition reimbursement options
• Employee Assistance Program (EAP)
• Length of service awards

• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals supports service members. Veterans are encouraged to apply.