Volunteer & Field Operations Manager

Colorado Pet Pantry started in 2013 with a single bi-monthly pet food bank at a human food bank partner to keep pets in their loving homes. Recognizing the significant need, we expanded to four monthly pet food banks by 2014 under a fiscal sponsor. In 2018, we became a 501(c)(3) nonprofit, dedicated to ensuring families have the resources to consistently feed their pets and prevent shelter surrenders.

Demand skyrocketed during the 2020 pandemic, catalyzing statewide expansion of our work. Today Colorado Pet Pantry is the largest organization of its kind in the U.S., distributing pet food at more than 100 monthly pet food banks across 35 Colorado counties and supporting more than 100 animal rescues statewide.

Currently, we have 17 staff members and more than 1,400 volunteers, working together to build out and enhance organizational systems that support our programs, staff, volunteers, and partners.

This position plays a key role in delivering Colorado Pet Pantry’s mission to keep pets in their loving homes. Working closely with volunteers, pantry leads, staff, and community partners, the Program & Volunteer Manager helps ensure that pet food assistance programs remain effective, welcoming, and responsive to community needs.

The position provides leadership and support for Colorado Pet Pantry’s statewide pet food pantry network, with direct responsibility for supporting Front Range programs and strengthening volunteer engagement across the organization. This role combines program coordination, volunteer leadership, relationship management, and continuous improvement to help ensure families can reliably access pet food assistance.

The Program & Volunteer Manager serves as a liaison between volunteers, pantry leads, warehouse staff, and internal teams to support successful program delivery. The role also helps build and refine systems that strengthen programs, improve volunteer experiences, and support Colorado Pet Pantry’s continued growth and impact.

This role requires strong judgment in balancing consistency with flexibility. Many pantry leads and volunteers have built highly successful programs within their communities. Success means supporting and strengthening those efforts while ensuring alignment with Colorado Pet Pantry’s mission, values, and service standards.

This role combines volunteer leadership, field operations, and systems management. Successful candidates are equally comfortable building relationships with volunteers and working extensively with technology, data, and operational software systems.

This position reports to the Deputy Director. This position serves as the primary staff lead for volunteer engagement and Front Range pet food pantry program support.

Pet Pantry Program Leadership & Support (Statewide Oversight, Front Range Ownership)

• Build strong relationships with pantry leads statewide to support successful program delivery and positive client experiences.
• Support Front Range pet food pantry programs and help ensure locations are adequately staffed, supplied, and positioned for success.
• Identify opportunities to strengthen program effectiveness, consistency, accessibility, and volunteer engagement.
• Collaborate with pantry leads and staff to address challenges and improve program outcomes.
• Fill in onsite when necessary while prioritizing sustainable volunteer leadership and long-term program stability.
• Lead and oversee volunteer functions across pantry operations, donation collection, outreach/events, and special initiatives
• Design and implement a formal volunteer lifecycle, including recruitment, onboarding, training, and engagement
• Coordinate and support adequate volunteer coverage across programs, with priority on Front…