Stylist

*
* Position Overview:

** The Stylist at Johnny Was is a luxury sales professional and brand ambassador responsible for delivering a highly personalized, elevated client experience while driving measurable business results. This role combines styling expertise, relationship-building, and performance excellence to achieve individual and store sales goals aligned with Johnny Was’ retail standards. The Stylist plays a critical role in supporting store leadership and ensuring the smooth day-to-day operation of the boutique.

This role combines sales leadership, customer service excellence, and operational support. As a brand ambassador, the Stylist helps create an inspiring in-store experience that reflects the Johnny Was aesthetic and values.

Key Responsibilities:

Luxury Client Experience
* Deliver an elevated, personalized experience that reflects the Johnny Was aesthetic and lifestyle
* Build authentic, long-term relationships through proactive clienteling and outreach, both during and after purchase
* Maintain and grow an active client book with consistent follow-up and appointment selling
* Demonstrate deep product knowledge including fabrication, fit, craftmanship, and seasonal storytelling
* Anticipate client needs and resolve concerns with professionalism and urgency
* Support store events, trunk shows, and community activations to drive traffic and client engagement
* Ensure an elevated client experience through personalized engagement and continued communication

Sales Performance & Metrics Accountability
* Achieve and exceed individual goals and KPI targets including:  + Sales Volume  + Transaction  + Units per Transaction (UPT)  + Average Unit Retail (AUR)  + Average Order Value (AOV)  + Client acquisition and retention metrics
* Drive omnichannel sales by leveraging in-store, online, and client outreach opportunities
* Utilize CRM and clienteling tools to track performance and maximize repeat business

Brand & Visual Excellence
* Act as a brand ambassador, embodying the Johnny Was lifestyle and values
* Maintain polished, luxury-appropriate personal presentation
* Uphold company policies, operational procedures, and compliance standards
* Support visual merchandising execution and ensure the salesfloor reflects brand storytelling and seasonal direction

Operational Excellence
* Confidently oversee boutique operations independently as needed
* Build strong partnerships with clients, peers, and management through effective communication
* Accurately execute POS transactions, including cash handling, alarms, and security procedures
* Open and close the store, performing all tasks to company standard and compliance
* Assist with shipment processing, stock replenishment, and inventory management
* Maintain a clean, organized, and visually compelling store environment

Qualifications & Experience
* 2-3+ years of luxury, contemporary, or premium retail sales experience preferred
* Proven track record of achieving sales goals and performance metrics
* Strong interpersonal skills with a client-first mindset
* Passion for fashion, craftmanship, and styling
* Ability to work in a fast-paced, results-driven environment
* Flexible availability including evenings, weekends, and holidays
* Ability to stand for extended periods and lift up to 25 pounds