Senior Account Manager

Location: Remote (United States) — team is fully distributed;
Eastern or Central time-zone overlap preferred

Employment Type: Full-time, W-2 (exempt)

Reports To: Owner / CEO

Compensation: $70,000–$90,000 base + performance bonus (see Compensation section below)

We are a profitable, 10+ year-old, fully remote digital marketing and web services agency serving a large base of active U.S. B2B clients across two core lines of business: SEO / search marketing and website design, development, hosting, and maintenance. The company has grown almost entirely through referrals and long-standing agency partnerships, with client relationships built on trust, responsiveness, and consistent delivery rather than aggressive sales.

The business is entering a new phase of growth under an experienced operator who is investing in stronger processes, technology (including AI-assisted workflows), and a small number of senior hires to professionalize the agency while preserving what has always made it work: clients who trust us and stick around for years.

The Senior Account Manager is the person who makes sure clients get what they were promised — on both sides of the business. You will own the day-to-day relationship for a portfolio of client accounts spanning SEO/search marketing and web design, development, and maintenance, acting as the primary point of contact clients trust and rely on. You will translate client goals into clear project scopes, keep delivery — much of it executed by an experienced offshore development and SEO team — on time and on budget, and proactively find opportunities to grow each account's scope and value.

This is a hands-on, delivery-and-relationship role, not a pure sales role: you are the connection between the client, the internal coordinators, and the delivery teams.

• Own the client relationship for an assigned portfolio of accounts across both SEO/AEO/SEM and web design, development, hosting, and maintenance — serving as the primary, trusted point of contact.
• Manage campaigns and web projects end-to-end: scope, timeline, budget, and quality, coordinating closely with internal coordinators and our offshore design/development and delivery teams to hit deadlines.
• Run regular client check-ins and quarterly business reviews; present performance and web project status clearly to non-technical business owners.
• Identify and execute account-growth opportunities within the existing client base.
• Monitor account health, flag churn risk early, and resolve service escalations quickly to protect the agency's strong client-retention track record.
• Help formalize account documentation — signed scopes of work and service agreements — for existing accounts that don't yet have one, without disrupting the relationship.
• Contribute to building out client-facing performance reporting, including tracking the value and outcomes each account is getting, not just tasks completed.
• Develop working knowledge of the agency's priority industry verticals (senior living among them) to speak credibly to sector-specific client needs.
• Partner with agency leadership on process improvement as the company adds structure — documented playbooks, clearer handoffs, and consistent onboarding for new accounts.

• Client retention across your assigned portfolio.
• Growth in existing account revenue through expanded scope and new services.
• Formal agreements: all assigned accounts under signed SOWs/service agreements within 120 days of start.
• Timely delivery and client satisfaction on campaigns and web projects.

• 5+ years of client/account management experience at a digital marketing, SEO, AEO, web design, or full-service digital agency — agency-side experience…