Bilingual; English​/Spanish) Information & Referral; I&R) and Outreach Specialist

PRIMARY OFFICE: Boulder, CO

FLSA/EMPLOYEE STATUS: Full-Time (32 hrs./wk.; 4 days/wk.);
Non-exempt

SUMMARY
:
Responsible for leading operational aspects of Information and Referral (I&R) services, outreach activities, and quality assurance efforts within CPWD’s services and catchment areas. Seamless delivery starts with I&R, the gateway to all CIL services. Information is exchanged when a consumer initially contacts the I&R staff. While the caller may only inquire about services, a skilled staff person uses open-ended questions, combined with good interview skills, to determine what a consumer may need.

Will work collaboratively and closely with the Independent Living Advisor Manager, the Independent Living Advisor team, and with other programs and departments as needed. This position serves a critical role in ensuring accurate and effective referrals to and from CPWD. Will serve as a role model and mentor for people with disabilities within the community, and maintain positive and effective relationships with CPWD staff and partner agencies.

Information & Referral Duties and Responsibilities

• Provide Information & Referral (I&R) services to individuals with disabilities, professionals, and the community-at-large on disability-related issues such as housing, transportation, healthcare, etc.
• Receive and respond to calls, walk-ins, emails, faxes, and letters from those seeking resources, information, and services from CPWD.
• Address the individual’s immediate need by providing helpful information and referring them to appropriate service providers internally or in the community.
• Obtain and document initial consumer information, and connect individuals with the corresponding CPWD staff for CPWD services as an intake consumer.
• Conduct routine follow-up with individuals and community members to ensure needs were met.
• Develop and maintain a deep knowledge and understanding of local community resources, such as cross-disability, government and nonprofit agencies that work with CPWD consumers.
• Update and maintain Information & Referral Resource Drive to ensure staff have access to current community resources and updated contact information

• Coordinate with human service providers, government departments, partner agencies, and the general public to outreach and educate about CPWD services
• Engage in targeted outreach activities to all counties in CPWD’s service area.
• Maintain effective and positive working relationships with all disability partners’ staff, as well as other agencies and service providers to facilitate accurate referrals and promote cooperation.
• Promote the Independent Living Philosophy in the community.
• Initiate outreach efforts to un- and under-served communities by attending cultural events and networking with community leaders.
• Serve on councils, committees, and boards, as appropriate.
• Attend community resource fairs to represent and share information on CPWD services.
• Drive the CPWD bus, as requested (if applicable).

• Maintain a thorough knowledge of CPWD services and programs.
• Able to work with diverse consumers on a cross-disabilities basis and understand their independent living needs to find resources in the community for referrals
• Understand and promote the Independent Living Philosophy and CPWD’s mission, vision and programs to be able to communicate them to consumers and community organizations.
• Work independently, schedule and manage personal workload, and recognize when there is a need for approval or support from supervisor.
• Complete thorough, accurate and timely documentation.
• Maintain strict confidentiality and work within the confines of HIPAA regulations.
• All CPWD staff members…