ServiceNow HRSD Architect

Responsibilities Kforce has a client in Boulder, CO that is seeking a Service Now HRSD Architect to lead BAU enhancements and ongoing optimization across the Service Now HR environment. This role will go beyond core HRSD functionality and will focus on managing complex enhancement requests, guiding HR stakeholders, overseeing solution design, and ensuring high-quality delivery.

Key Responsibilities:

• Lead day-to-day Service Now HRSD and HR-related BAU enhancement activities, extending beyond core HRSD functionality
• Own and manage a backlog of complex enhancement stories, helping determine priority, approach, dependencies, and level of effort
• Partner closely with HR stakeholders to understand business requirements and guide them toward Service Now best practices and scalable solutions
• Translate complex business needs into clear functional and technical requirements for the development team
• Review requirements, solution designs, architecture, and effort estimates before development
• Provide architect-level guidance on Service Now solutions, design decisions, and platform considerations
• Assign work across the team and monitor delivery, quality, timelines, and SLAs
• Oversee incidents, problems, service requests, and production issues related to the HR Service Now environment
• Coordinate UAT, release activities, change management, and production deployments
• Ensure solutions adhere to Service Now development standards, architecture principles, and governance requirements
• Identify opportunities for automation, process improvement, and platform optimization
  
  Monitor KPIs, dashboards, backlog health, and overall service performance
• Act as the primary liaison between HR business stakeholders and Service Now technical teams
• Maintain documentation, knowledge articles, solution documentation, and operational procedures

• Strong hands-on experience with Service Now HRSD and related Service Now HR capabilities
• Significant experience designing and delivering complex Service Now enhancements
• Ability to operate at a Solution Architect or Technical Architect level, including evaluating requirements and recommending appropriate solution approaches
• Strong understanding of Service Now platform architecture, configuration, development, integrations, workflows, and automation
• Experience managing complex stories and enhancement backlogs from requirements through production
• Ability to work directly with HR stakeholders, challenge requirements when appropriate, and recommend best-practice solutions
• Experience reviewing solution designs and providing technical direction to development teams
• Strong knowledge of incident, problem, change, and service request processes
• Experience coordinating UAT, releases, and production deployments
• Strong communication skills with the ability to bridge business and technical conversations

• Service Now certifications are preferred but not required
• Prior experience serving as a Service Now Architect, Technical Lead, or Lead Developer Experience across Service Now capabilities beyond core HRSD
• Experience with integrations, workflow automation, and enterprise Service Now environments
• Experience mentoring or upskilling Service Now developers

The strongest candidate will be someone who can operate at an architect level while remaining close to day-to-day delivery. They should be comfortable taking a complex HR enhancement request, working directly with stakeholders to refine it, recommending the best approach, and guiding the technical team through implementation. While architect-level experience is preferred, a strong Senior Service Now Developer with deep HRSD expertise who has the ability and interest to grow into an architect/lead capacity could also be a…