Program Support Specialist

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Program Support Specialist

Full time 40 hours Clerical Bound Brook, NJ, US 1 Attachments

Salary Range: $42,000.00 To $47,000.00 Annually

Expect Success at Bridgeway!

We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike.

We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive.

At Bridgeway, Everyone Learns and Grows together.

We give you our best, so you can unleash your full potential.

Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.
Why you should apply:As a Program Support Specialist you willjoin an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive.

Department: PACT 6

Location: 515 Church Street, Suite 2, Bound Brook, NJ

Work hours:
Monday-Friday 8:00am-4:30pm

Position Overview: Provides program support and facilitates communication among the PACT team members and people served by PACT. Often serves as the initial point of contact for persons served or other providers calling or visiting the office. As a member of the PACT team, performs general program support functions and clerical duties as assigned with the program.

Essential Job Functions/Responsibilities:

Team Support:

• Ensures a friendly, wellness and recovery-oriented office environment, and rapid response when meeting and greeting persons served, family members and stakeholders who visit the office. Creates a welcoming, trauma-informed customer service environment in the office.
• Participates in team meetings as assigned, including individual and team supervision. Actively seeks out monthly supervision from supervisor.
• Provides clerical and administrative support to the team to ensure effective and efficient use of the team members time and resources

Data Entry and Reporting:

• Enters all billing information in accordance with agency timeline
• Enters all statistical data collection and prepares monthly and quarterly reports in accordance with agency timeline
• Monitoring and reporting of documentation compliance
• Monthly verification of insurance eligibility for individuals and reporting changes to billing supervisor/team leader
• Daily tracking and reporting of units of service, and billing through NJMHAPPS

Coordination of all aspects of health and safety:

• Inspection of all Agency vehicles (repairs/routine maintenance/inspections)
• Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)
• Compliance with internal/external policies, regulations, laws and high ethical standards

Coordinates routine administrative program activities:

• Management of charts in electronic health record
• Appointments and meetings for staff and maintains calendar as assigned
• Attends team meetings and in-service trainings as assigned

Maintains:

• Management of information and distributes to the other team members
• Confidentiality of mental health program information, records, etc.
• Staff attendance records and coordinates staff requests for time off as assigned
• Program’s supply inventory, prepares vouchers for payment and assists with electronic purchasing per agency protocol

Decision Making/Customer Service/Communication:

• On a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service
• Answering, screening and routing telephone calls including routine and crisis calls from people served by PACT
• Prepares and answers routine team correspondence
• Exchanges non-routine information using tact and…