Escrow Assistant

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) holds an unwavering belief in its people.

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences.

We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast‑paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality. Bilingual Spanish speaking skills a plus. Must have prior experience in Escrow to help assist on a busy desk.

• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow‑up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience.

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both our internal team and external customers.
• Problem solver with strong organizational skills, detail oriented, natural curiosity and eagerness to learn.
• Thrives in contributing to a team working together to deliver beyond customer expectations.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years of escrow‑related experience preferred.

First American is an equal opportunity employer. We offer a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave and employee stock purchase plan. We celebrate diversity, equity and inclusion and foster an authentic and inclusive workplace for all.