Customer Service Rep

Job Description

Summary:

Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino’s uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

Job Duties and Responsibilities:

• Receive and process telephone orders.
• Handle sensitive and confidential customer information in a responsible manner.
• Execute credit transactions.
• Provide quality customer service through positive and professional interaction with customers in person or by phone.
• Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift.
• Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.

Requirements:

• Ability to add, subtract, multiply and divide accurately and quickly.
• Must be able to make correct monetary change.
• Must have verbal, written and telephone skills to take and process orders.
• Motor coordination between eyes and hands to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touchscreen.

Physical Demands:

• Standing:
  Most tasks are performed from a standing position.
• Walking:
  Walking is generally in short distances for short durations.
• Sitting:
  Paperwork is normally completed in an office at a desk or table.
• Lifting:
  Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store.
• Carrying:
  Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Pushing:
  Pushing is performed to move trays which are placed on dollies.
• Climbing:
  Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
• Stooping/Bending:
  Forward bending at the waist is necessary at the pizza assembly station.
• Reaching:
  Reaching is performed continuously; up, down and forward.

Work

Conditions:

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Additional Information:

• Must be 16 years of age or older.
• Possess basic math and problem solving skills.
• Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise.
• Must be cross-trained and perform other workstation duties within the restaurant as needed.
• Bilingual in certain markets.
• Non-exempt, hourly position.

Qualifications:

• Must have FOOD HANDLER'S PERMIT.
• Handle Customer Concerns with Care.
• Understand the importance quality products and service.
• Attention to controlling food and labor costs.

All your information will be kept confidential according to EEO guidelines.