Customer Service Representative

2 days ago:
Be among the first 25 applicants.

This range is provided by Bank of Utah. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $18.00/hr

Hello! I am Ryan Feltner, Banking Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity.

We seek to responsibly create lasting prosperity today and for generations to come.

The Customer Service Representative is responsible for establishing a full relationship with customers, consistently creating a great customer experience by meeting a broad range of financial service needs, and helping lead the branch team to attain branch goals. The role adheres to all bank established policies, procedures and overall banking/compliance regulations. Wage up to $18/hr.

• Previous customer service experience.
• Basic computer and Microsoft Office Suite skills.
• Previous cash handling experience preferred.
• High School Diploma or equivalent required.

• Great work-life balance, with a Monday-Friday schedule.
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays + paid time off.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank's values.

• Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.
• Develops strong, value-added relationships with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provides solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.
• Leads and encourages a positive working environment with a can-do attitude, fostering our cultural beliefs.
• Performs routine, basic and complex transactions and tasks including but not limited to:
  • Accepts and processes deposits, withdrawals, transfers, check cashing, loan payments and advances.
  • Maintains proper cash levels and keeps cash secure at all times. Accurately balances cash drawer and vault and reports variations in accordance with bank policy.
  • Processes daily branch capture, verifying accuracy of scanned documents to minimize non-posts.
  • Collects information for outgoing wire transfers up to specified limit.
  • Performs basic account maintenance including address changes, holds, and stop pays.
  • Opens and closes all depository accounts including but not limited to: IRA, HSA, Business and Consumer accounts. Ensures proper Customer Identification (CIP) and Bank Secrecy Act (BSA) procedures are appropriately followed.
  • Completes required reports timely and accurately (including UAR and CTR).
• Has expert knowledge of Bank of Utah’s depository products, apps and online services along with a strong understanding of bank’s products and services. Promotes and refers other bank products/services to customers and converts service opportunities to sales when appropriate.
• Proactively seeks solutions to customer service and efficiency issues. Troubleshoots online and mobile banking issues. Serves customer accounts and requests accurately in accordance with bank policy and procedure.
• Maintains comprehensive and up-to-date knowledge of banking regulations related to assigned job function. Completes required compliance and job-specific training.
• Actively participates in meetings, individual and group feedback/training sessions.

• Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to internal and external customers.
• Understands and adheres to Bank policies and procedures.
• Ability to earn the…