Application Administrator

IT Application Support Administrator 1

Join One Wise Tech  and Help Improve Healthcare Through Technology Rocky Mountain Care is looking for an IT Application Support Administrator to join our One Wise Tech  team. One Wise Tech  is the technology services team supporting Rocky Mountain Care and its affiliated facilities, providing the systems and support that caregivers, clinicians, and business teams rely on every  this role, you’ll become a trusted resource for multiple applications and business areas.

You’ll troubleshoot issues, support users, manage application life cycles and integrations, work with vendors, and help teams get the most out of the technology they use every day.

If you enjoy solving problems, helping people, and working with healthcare technology, this could be a great opportunity to grow your career in healthcare IT.What You’ll DoServe as an application expert across multiple systems and business areas.

Support enterprise applications throughout their lifecycle, including data integrations.

Troubleshoot application and user issues with patience, empathy, and a customer-focused approach.

Manage complex and escalated issues that require support beyond Tier
1.Create and maintain technical documentation, procedures, and project documentation.

Train employees and support teams on application functionality, best practices, and proper system use.

Work with third-party vendors to troubleshoot issues and support application needs.

Stay informed about medical rules and regulations that affect assigned applications and areas of responsibility.

Help identify opportunities to improve application support processes and the user experience.

Prioritize and organize incoming requests while maintaining accuracy and attention to detail.

Perform other related duties as assigned.

Minimal travel may be required.

What We’re Looking For We’re looking for someone who is technically capable, organized, and genuinely enjoys helping others. You should be comfortable working independently while also collaborating with teams across the organization.
1–3 years of experience using or supporting an EMR/EHR system.

Strong customer service and problem-solving skills.

Advanced knowledge of Microsoft Office applications, cloud-based tools, and Windows operating systems.

Strong software and hardware troubleshooting skills.

Knowledge of medical terminology and healthcare-related systems.

Understanding of HIPAA, HITECH, PHI, and PII.Strong written and verbal communication skills.

The ability to manage multiple priorities while maintaining accuracy and attention to detail.

The ability to exercise independent judgment and discretion.

The ability to remain calm, professional, and solution-focused during periods of high support volume.

The ability to work effectively both independently and as part of a cross-functional team.

Preferred Experience Clinical or healthcare experience.

Experience administering or supporting EMR/EHR or other clinical software.

Benefits & Growth At Rocky Mountain Care and One Wise Tech , we believe in investing in the people behind the technology.

Benefits include:

Medical, dental, and vision insurance

Paid time off (PTO)
Professional development and training opportunities

Healthcare technology career growth opportunities

On-demand access to earned wages before payday

Why Join One Wise Tech ?

Technology plays an important role in how RMC delivers care. As part of One Wise Tech , your work will support the clinical, operational, and business teams who rely on technology every day.

You’ll have the opportunity to work with healthcare applications and systems while building valuable experience in healthcare IT, clinical application support, and healthcare technology.

If you’re ready to bring your technical skills to a team where your work has a meaningful purpose, we’d love to hear from you. Apply today and let’s talk about your future with One Wise Tech .One Team. One Mission. One Wise Tech .