Business Analyst II

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Business Analyst, II to join our growing team.

• Drive awareness and documentation of requirements across business units and identify substandard systems processes through evaluation of real‑time data.
• Assist as a thought leader for technical business processes, helping develop systems prototypes that promote increased efficiency and productivity on multiple levels.
• Assist the product implementation manager with the implementation of management plans for every project, with attention to transparent communication at all levels.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems.
• Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from managers and executives with supporting research and recommendations.

• Bachelor’s degree from an accredited institution, with degree preferred in Computer Science, MIS, Business Analysis, or related field.
• Minimum of 1 to 3 years of experience in technology development environment, and at least 1 year using software delivery management tools.
• Strong working knowledge of relevant Microsoft applications, including Visio.
• Proven analytical abilities.
• Experience in generating process documentation and reports.
• Excellent communication skills, with an ability to translate data into actionable insights.
• High proficiency in technical writing
• Some experience with project management programs, SCRUM, and different variants of AGILE techniques are also expected, along with familiarity with code management and Continuous Integration/Delivery Implementation (CI/DI).
• Demonstrated ability to work with diverse people, effective oral and written communication skills.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 20 lbs
• Must be able to talk, listen and speak clearly on telephone
• Able to sit at a work station for prolonged periods of time
• Must be able to physically type