Assistant Manager

Assistant Manager at Gas N Wash

Positions available in multiple locations with varying salary ranges:

• Campus, IL: $39,930.00-$59,694.78 (1 month ago)
• Bradley, IL: $43,000.00-$70,000.00 (5 months ago)
• Wilmington, IL: $60,000.00-$ (3 months ago)
• Crete, IL: $63,400.00-$88,800.00 (3 days ago)

• Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location.
• Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service.
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager, seeking appropriate resolution while observing company guidelines and ensuring customer satisfaction.
• Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age‑restricted products is prohibited to individuals under the minimum age requirement.
• Helps ensure that employees follow all company policies as detailed in the Operations Manual, and in compliance with federal, state and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards.
• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back‑up or resources have been provided.
• Promotes an environment focused on customer service, satisfaction and store cleanliness.
• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity.
• Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders.
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
• Ensures proper execution of company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement.
• Assists in implementing all merchandising, marketing and food service programs, which includes maintaining plan‑ogram integrity, appropriate sign placement and proper preparation and execution of food service products.
• Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs.
• Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions.
• Ensures promotional signage and displays are properly updated per guidelines.
• Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels.
• Ensures products are in‑stock, in date and available for purchase; helps audit inventory on a regular basis and manages on‑hand quantities, adding back stock to displays as needed.
• Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities.
• Integrates HES into day‑to‑day job performance. Maintains a safe environment for all customers and employees.
• Ensures that employees are properly trained to order merchandise and products.
• Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed.
• Follows and complies with all health and sanitation procedures and adheres to safe work practices.
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion.
• Completes other duties as assigned by management.

• High School Diploma or GED.

• Minimum 2 years previous supervisory experience required.
• Retail experience a plus.
• Completion of required training program.

• Basic computer skills.
• Good understanding of SAP functions and navigation.
• Excellent communication skills and the ability to research and resolve issues.
• Knowledge of ways to handle customer and employee injuries, incidents and accidents.
• Ability to perform repeated bending, kneeling, twisting and overhead reaching.
• Ability to stand for an entire shift (8–10 hours).
• Ability to frequently lift between 5 to 20 pounds.
• Ability to occasionally lift up to 50 pounds.

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods including holidays.
• Must have a valid driver’s license.

Mid‑Senior level

Full‑time

Other

Retail