Service Director

Destination Location! SE Massachusetts offers a beautiful place to live and work.

Family-owned dealership for 36 years and we are seeking an experienced Service Director/Manager to oversee the daily operations of the Service Department. The Service Manager is responsible for operations, employee supervision, customer satisfaction and profitability and growth of the department.

• Manage day-to-day operations of the service department
• Maintain Technician and Service Advisor proficiency
• Ensures that employees are always conducting themselves in a professional manner
• Oversee the technician working on customers’ vehicle including their time management/efficiency, parts ordering and job completion times
• Provide guidance and support to Service Advisors on service procedures and customer interactions
• Provide and maintain a safe workplace and environment for employees and customers
• Handle customer inquiries and complaints in a professional manner
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Hires, trains, motivates and evaluates staff on a regular Basis
• Maintains staff schedule for all hours of operation
• Ensures Service Advisors are trained one on one with selling techniques
• Attend manager meetings and conduct service department meetings
• Oversee administration of warranty claims
• Maintain CSI at or above Company standards.
• Develop and implement strategies to increase service department profitability
• Collaborate with the sales team to promote service offerings and drive revenue
• Other duties to be determined by management

• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Ensuring customer approval for all work
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team effectively
• Understands and complies with all Federal, State and Local regulations