Retention Support- Health

Team Retention – Retention Support – Health and Life

Working Pattern – Monday to Friday – 09:00-17:00 Hybrid 2 days per week in the Vitality Bournemouth or Stockport Office. Full time 35 hours per week.

Bonus up to an extra 8% per annum OTE. Basic salary 26208

Holiday allowance – 25 days holiday plus bank holidays with the option to buy or sell up to 5 days each holiday year

Top 3 skills needed for this role:

• Attention To Detail and Accuracy
• Strong Organisational and Multitasking Ability
• Effective Communication and Customer Support Skills

What this role is all about:

The Retention Support Administrator plays a key role in supporting the successful retention of customers across both health and life insurance products. This is an administration‑focused role within a Back Office insurance environment responsible for handling customer and advisor queries, resolving payment and renewal issues, processing reports and ensuring accurate and timely administration to support the wider retention and customer service teams.

The ideal candidate will be detail‑oriented, organised and confident in managing multiple admin tasks while providing excellent internal and external customer support.

What do you need to thrive

Vitality provides all staff with an extensive training plan and we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Retention Support Administrator you will likely have:

• Passion for great customer service
• A good level of computer literacy
• Strong administrative background ideally within insurance, financial services or a regulated environment
• Excellent written and verbal communication skills
• High level of accuracy and strong attention to detail
• Ability to prioritise workload and manage multiple queries simultaneously

So what's in it for you

• Bonus Schemes – a bonus that regularly rewards you for your performance
• A pension of up to 12% – we will match your contributions up to 6% of your salary
• Our award‑winning Vitality health insurance with its own set of rewards and benefits
• Life Assurance – four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality this is our promise to you:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how and where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you the voice to help our business grow and make Vitality a great place to be.
• Give you the space to try fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.

We’re really excited to announce that we have recently been awarded Top 10 Best Places To Work in the Sunday Times Awards 2024! Vitality is a multi‑award‑winning UK insurance brand here to make the world a healthier happier place. We have been a purpose and values‑driven business from day one, pioneering shared‑value insurance and rewarding people for living healthier lives. We invite you to join our 1.7 million members and make a difference.

Vitality is committed to diversity and inclusion because it's good for our employees, our business and society. We welcome applications from individuals of all backgrounds, experiences and perspectives.