Apprentice Colleague Services Coordinator

Overview

We are pleased to offer an exciting opportunity for an Apprentice Colleague Services Coordinator to join our Colleague Services team. This role is ideal for someone at the start of their career who is keen to develop within a supportive People function while completing a Level 3 Business Administration Apprenticeship.

• Provide a professional and welcoming front-of-house service for learners, colleagues, and visitors
• Act as the first point of contact for reception enquiries, directing calls and visitors appropriately
• Coordinate maintenance, service contracts, and external suppliers, including cleaning, waste, fire safety, and facilities repairs
• Maintain accurate records in line with company policies and procedures
• Support new colleagues with onboarding, including welcome packs, s, and equipment
• Produce and issue s for colleagues and learners
• Book travel, accommodation, meeting rooms, and refreshments as required
• Support the wider Business Services and People teams with general administrative tasks
• Arrange and manage incoming and outgoing post and parcel deliveries
• Order stationery, uniform, consumables, and office equipment in line with DSE requirements
• Carry out Health and Safety tasks, including fire alarm testing and maintaining risk assessments
• Assist with raising purchase orders and coordinating suppliers
• Act as a named key holder, with occasional responsibility for opening and closing the academy
• Ensure compliance with GDPR, data protection, safeguarding, and Health & Safety requirements
• Proactively promote and safeguard the welfare of children and young people
• Maintain your own continuous professional development record

• Experience in a business administration, customer service, or front-of-house environment, gained through work, education, or community settings
• Confident using IT systems for email, data entry, and document management, with working knowledge of Microsoft Teams, Word, Excel, and Outlook
• Understanding of internal customer service and how support functions work within an organisation
• Awareness of confidentiality, GDPR, and data protection requirements
• Understanding of equality, diversity, and inclusion principles
• Clear and professional verbal and written communication skills, with confidence engaging colleagues and stakeholders at all levels
• Strong organisational skills, with the ability to prioritise tasks and manage time effectively in a busy environment
• Ability to handle enquiries calmly, manage expectations, and follow through on requests
• Accurate record keeping and attention to detail
• Comfortable handling sensitive information with discretion and professionalism
• Proactive and solutions-focused, with the ability to problem-solve and adapt quickly to new systems and processes
• A collaborative team player who is willing to learn, take feedback, and support the wider Colleague Services and People teams

Proud member of the Disability Confident employer scheme.