Facilities Officer III

Starting salary for this role is £34,434 (pro rata for part-time colleagues). This role sits within a well-defined pay band offering clear progression as you grow your career at BCP.

To ensure the functionality, comfort, safety, and efficiency of the built environment to create a positive experience for residents, staff, and visitors to BCP Council facilities at BCP Civic Centre.

• Act as point of contact for enquiries and escalated complaints, providing information and resolution or referring the issue to ensure all facilities enquiries are responded to in a timely manner.
• Undertake a wide range of clerical support and administration duties such as producing standardised reports, obtaining quotes or maintaining databases, which may involve the operation of relevant systems or equipment.
• Respond to accidents and incidents ensuring that the situation is contained and escalated to senior staff where appropriate, ensuring health and safety and risk assessment processes are followed and accurate records maintained.
• Undertake the supervision of BCP Council staff or contractors, ensuring cover is maintained and routine operations are delivered to defined timescales and standards.
• Maintain the security of a defined site and its contents, including the operation of alarm systems, key-holding, inspection, health and safety assessments, and opening and closing tasks in accordance with well-defined processes and local requirements.
• Undertake duties that require a good level of physical capability and mobility, including climbing, moving and lifting equipment and having the ability to carry out physical duties associated with facilities management.

• Proactive approach and proven problem‑solving skills.
• A Level qualifications or equivalent.
• Facilities management qualification such as BIFM Level 3 or equivalent experience.
• Experience of working in facilities management or transferable skills.
• Knowledge of health and safety regulations and procedures.
• Knowledge of IT packages including Word and Excel.
• Understanding of data protection and confidentiality procedures.
• Ability to communicate with a range of stakeholders in a professional and courteous manner.
• Ability to reprioritise tasks according to need and urgency.

This role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.