Branch Office Administrator

Overview

We’re working with a well-established equipment and construction support business in Bournemouth that is looking to add a Branch Administrator to its friendly and fast-paced team.

This is a predominantly administrative role (circa 80–90%), playing a key part in keeping the branch running smoothly. Alongside this, you’ll occasionally check in with customers to ensure they’ve received a high level of service — this is purely relationship-focused, not sales.

Monday to Friday

8:00am – 5:00pm

As Branch Administrator, you’ll be central to the day-to-day operations of the branch, supporting both internal teams and customers.

• Providing day-to-day administrative support across the branch
• Processing orders and updating internal systems accurately
• Maintaining organised records and handling documentation
• Responding to customer enquiries via phone and email
• Making occasional follow-up calls to customers to check satisfaction levels
• Assisting with scheduling, coordination, and general office duties
• Supporting the wider team with any additional administrative needs

We’re looking for someone dependable, organised, and confident when dealing with customers.

• Previous experience in an administrative or office-based role
• Strong attention to detail and the ability to manage multiple tasks
• A professional and confident telephone manner
• Good working knowledge of Microsoft Office and general systems
• The ability to thrive in a busy, team-focused environment
• A full UK driving licence and access to your own vehicle (due to location)

• Monday to Friday schedule – no weekends
• A stable role within a reputable and established company
• Supportive and welcoming team culture
• A varied role combining administration and customer interaction