Diary & Quality Assistant

Quality & Operations Assistant

Salary: £26,000.00 per annum

Location:

Bournemouth
Hours of work:
Monday to Friday (37.5 hours)

• Support effective management of sales diaries by updating appointments, reallocating slots and ensuring records are accurate and current.
• Complete diary validation and quality checks to confirm appointments meet agreed standards.
• Review calls, booking information and supporting notes to identify quality issues.
• Maintain accurate administrative records.
• Liaise with sales teams and managers to resolve diary queries, confirm changes and support effective appointment handovers.
• Monitor quality outcomes and highlight recurring themes, trends or training needs to help improve overall performance.

• Previous experience in an administrative, sales support, diary management, quality or customer service role.
• Strong attention to detail and the ability to maintain accuracy when handling appointments, records and quality checks.
• Good organisational skills, with the ability to manage multiple tasks, prioritise effectively and work to deadlines.
• Confident communication skills, both written and verbal, with the ability to work effectively with internal teams and customers.
• Experience using CRM systems, Microsoft Office and other internal systems to update information and track activity.

We are part of a wider company - O2 Business, however your employing entity is 4

Com Ltd.