Medical Emergency Care​/AMU Ward Clerk

University Hospitals Dorset NHS Foundation Trust

The closing date is 29 July 2026

The Ward Clerk supports the smooth day-to-day operation of the ward by providing administrative assistance, managing patient information, coordinating appointments, and acting as a key point of contact for patients, visitors, and healthcare staff.

Interview date: 6th August 2026

Base Site - Bournemouth with some cross site working

Shifts 12-hour shifts, 7.30am-19.30 and 9am-21.30

• Liaise with individual team members and other departments as required, in a manner that will contribute to the effective and efficient running of the ward.
• Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same‑day patients & ensure that the diary is up to date. You may be required to call and liaise with patients about attending certain tests or appointments.
• Arrange for the repair of faulty ward equipment.
• Deliver post to patients.
• Answer the telephone and deal with enquiries in a courteous manner.
• Open and sort incoming mail and distribute to relevant personnel for action.
• Use the computer for inputting and accessing general patient information on Trust computer systems such as Ecamis, EPR, Agyle, Electronic Diary and Health of the Ward.
• Assist with other duties that may reasonably be required.
• Ensure sufficient stock of paperwork and stationary supplies.
• Organise own workload to ensure that the priorities of the service need are met.
• Liaise with agencies external to the ward e.g. other hospital departments, organising various models of transport, GP Surgeries etc.
• Communicate appropriately with all visitors to the ward area e.g. relatives, medical and nursing agencies etc.
• Contact by telephone patients and relatives relating to their imminent admission or discharge from the ward.
• Report to the Senior Nurse any complaints, comment or request by patients or visitors.

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service‑specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

• GCSE (or equivalent) English and numeracy

• Interest in working in the healthcare sector/NHS environment
• Experience of working in an office/administration environment and/or dealing with customers/range of different people
• Healthcare related experience

• Good organisational skills with ability to multi‑task
• Excellent communication and inter‑personal skills both written and verbal
• ECAMIS, EPR, Agyle

• Able to speak English as necessary to undertake the role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust