Case Management Claims Administrator

Team – Vitality Care Working Pattern -

Hybrid – 2days per week in the Vitality Bournemouth Office.

Full time, 35 hours per week.

• Competent administrative accuracy
• Proven customer communication skills
• Strong team collaboration and multitasking capability

The Complex Claims Administrator role sits within the Complex Care team and provides essential administrative support to case management activities across a range of specialist healthcare claims. The role plays a key part in delivering efficient service to patients, healthcare providers and internal colleagues through accurate record management, communication support and case administration. This is an excellent entry-level opportunity for someone looking to develop a career within Private Medical Insurance, with full training provided and exposure to a broad range of healthcare administration processes.

• Upload signed documents (Docu Signs) to our internal system
• Help prepare and send letters to patients (e.g., welcome letters, next steps)
• Keep records up to date and organised with Salesforce and other internal systems
• Triage (sort and forward) incoming emails to the right team members
• Answer incoming calls and take messages when needed for the Complex Claims area
• Make simple outbound calls to hospitals or consultants to follow up on information
• Respond to Whats App messages with guidance from the team
• Help and payment of NHS cash benefits and NHS-to-private patient transfers
• Follow up on reports for oncology cases (clinical reporting)
• Support with general patient and provider queries
• Assist with corporate pricing queries by gathering information
• Help process payments for fertility and gender-related treatments

• Friendly, and professional, written and spoken communication
• Basic computer skills (Email, Microsoft Word and Excel)
• Good attention to detail and accuracy
• Willingness to learn and take direction
• Reliable and organised approach to work
• Ability to work as part of a team

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.