Quality Administrator

Are you organised, enjoy working with people and have a good eye for detail? We have an exciting opportunity for a Quality Administrator to join on a contract basis. You will be responsible for managing customer complaints, product returns and general requests , making sure everything is recorded correctly and followed up until it is resolved. Quality Administrator 3-6 Month Temporary Contract Salary is dependant on experience Monday– Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm Kingsbury, Greater London Quality Administrator

Job Description Receiving and recording customer complaints, returns and requests. Coordinating product returns, replacements and repairs where needed. Checking customer information and asking for any missing details. Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance. Quality Administrator Essential Experience/Skills/Qualifications Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.

Understanding of ISO 9001 and customer complaint handling.

Experience with RMA / return order processes. Confidence when speaking to customers and colleagues by phone and email. Quality Administrator Company Benefits Pension contribution (via salary sacrifice) from:
Up to 8% employee  employer 10.5% Life Assurance (3x annual salary) Business travel insurance Option to join Private Healthcare Scheme after 3 months Cycle scheme, Home and Tech, Discounts on retail platforms Electric Car scheme (salary sacrifice) YuLife Employee Benefits and Wellbeing app Learning and development opportunities 25 days  BH holidays If you’re ready for your next opportunity, click ‘Apply’ to find out more.