Client Operations Manager Senior Associate

Drive risk mitigation and governance for Merchant Services as a Client Operations Manager in Third Party Payment Processing.

As a Client Operations Manager Senior Associate within the Third Party Payment Processing Governance and Oversight Team, you will oversee Third Party Agents who manage Third Party flows through Acquiring, ensuring effective governance throughout the lifecycle of the relationship. In addition, you will be responsible for accurately capturing, analyzing, and reporting control discrepancies to mitigate risk. This role may require occasional travel.

You will also conduct due diligence on industry trends and card brand mandates that impact Merchant Services.

• Research on card network and regulatory requirements for acquirers, evaluating the effectiveness of Third Party Agent’s control frameworks and reporting findings.
• Demonstrate strong critical thinking, advance problem solving abilities and ability to analyze complex challenges to make informed, data driven decisions.
• Analyze data, trend reports, and documentation to provide educated risk mitigation recommendations.
• Demonstrate excellent client-facing skills to prepare for the facilitation of annual assessments.
• Anticipate potential travel to client corporate offices to conduct onsite fieldwork.
• Manage the evaluation, assessment, and monitoring of a large third-party relationship portfolio by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.

• Previous experience with Merchant Services, Payments, and/or card networks is essential.
• Must have client-facing and external partner-facing experience.
• Project management skills with proven track record for scaling programs from the ground up.
• Requires advanced data analytics skills to collate, reconcile and interpret complex datasets, uncover actionable insights and articulate notable trends and areas of concern.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify common areas of risk and compliance vulnerability and escalates as appropriate.
• Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
• Proficient with Tableau, Alteryx, and Microsoft Suite of applications, including Excel, Access, PowerPoint and capable of developing high-quality presentations.
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.

• Qualifications in a relevant discipline with relevant accreditations, solid working experience as a professional auditor and/or financial industry practitioner, or experience with one or more banking regulator partners.
• Experience with data analysis and case management tools (e.g.. SharePoint, Client Central, Python, Big Query, Looker).