Student Casework Manager

About The Role

At Bournemouth University, we’re committed to delivering a fair, transparent and student-focused experience. We are seeking an experienced and confident Student Casework Manager to lead our casework function and help ensure our processes are robust, compliant, and student-centred.

This key leadership role within Academic Services is responsible for overseeing the University’s student casework activity, including appeals, complaints, and academic offences. You will ensure cases are handled in line with regulations, within deadlines, and to a consistently high standard of professional communication.

You will act as BU’s operational lead for the Office of the Independent Adjudicator (OIA), preparing responses and ensuring institutional compliance with external expectations and timescales.

Working closely with the Head of Academic Quality, you’ll also play a central role in shaping policy, improving processes, and delivering insight to senior colleagues through high‑quality reporting and analysis.

• Leading and managing the Student Casework team, including performance, workload allocation and staff development
• Acting as the University’s key contact with the OIA, coordinating responses and follow‑up actions
• Developing and reviewing policies, procedures and guidance relating to student casework
• Ensuring all cases are managed fairly, consistently and within regulatory deadlines
• Providing expert advice across the University on complex casework and regulatory requirements
• Producing reports and insights to inform continuous improvement and institutional decision‑making
• Delivering training and briefings to staff to build capability and understanding across BU

You’ll bring strong experience of student casework within Higher Education, alongside a detailed understanding of the regulatory landscape. You’ll be comfortable handling complex cases, interpreting regulations, and making sound, evidence‑based decisions.

• Experience of leading and developing teams in a similar environment
• Excellent organisational skills, with the ability to manage competing priorities and tight deadlines
• Strong communication skills, with a talent for explaining complex issues clearly and empathetically
• Confidence working with senior stakeholders and influencing across a large organisation
• A commitment to fairness, integrity, and service excellence

• Competitive salary with opportunities for pay progression
• Defined benefit pension with generous employer contributions
• Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time)
• Flexible working arrangements including opportunities for hybrid working and flexitime (role dependent)

• Health & wellbeing:
  Employee assistance programme, dental care scheme, health cash plan
• Financial & discounts:
  Discounts including a reduction of fees for family members who study at BU
• Travel:
  Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel
• Sports & activities:
  Sport BU has a wide range of activities which staff can access
• Family:
  Enhanced maternity, paternity and adoption leave, on‑site nursery with discounts for BU staff
• Modern, vibrant campus locations:
  Bright and flexible work and meeting spaces, with on‑site food outlets and coffee shops