Client Service Account Manager

Are you a strong communicator and have relationship management experience? Then you found the right position for you.

As a Client Service Account Manager (CSAM) within the JPMorgan Payments department, you will be responsible for delivering best‑class service, building strong client relationships, and ensuring a seamless end‑to‑end client experience across all interactions.
You will act as the client’s champion, proactively identifying opportunities for service improvement, driving engagement, and ensuring the highest level of client satisfaction.

• Own the end‑to‑end client experience across all aspects of the relationship with JPMorgan Payments
• Build and maintain strong, trusted relationships with key client stakeholders
• Act as the client’s advocate, ensuring issues are resolved effectively and risks are escalated appropriately
• Lead and deliver service reviews, providing insights and driving continuous improvement
• Develop a deep understanding of the client’s business to anticipate needs and propose solutions
• Coordinate across internal stakeholders (Sales, Product, Operations) to deliver a seamless client experience
• Promote adoption of digital tools and strategic initiatives to enhance client servicing
• Lead and support projects (e.g., client onboarding initiatives, service improvements, cross‑functional programmes) ensuring timely and effective delivery
• Engage senior client executives and internal leadership with clear, concise, and impactful communication
• Leverage AI tools and digital capabilities to enhance productivity, improve client experience, and drive innovation
• Drive curiosity and continuous improvement by challenging the status quo and identifying new opportunities

• Strong client‑facing and relationship management experience
• Excellent verbal and written communication skills, including executive communication
• Ability to mobilise internal networks and stakeholders to resolve client issues
• Strong organisational skills with the ability to manage multiple priorities under pressure
• Ability to think strategically and deliver operational excellence
• High level of accountability and ownership
• Demonstrated ownership, resilience, and sound judgement
• Client‑obsessed and outcome‑driven mindset

• Project management capability across onboarding, service improvement, and cross‑functional delivery
• Confidence and credibility engaging senior stakeholders (client and internal)
• Strong proficiency and curiosity in using AI and digital tools to drive productivity, client experience improvements, and innovation
• Demonstrated curiosity, proactive problem‑solving, continuous learning, and a continuous improvement mindset