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Client Service Account Manager - Associate
Job in
Bournemouth, Dorset County, BH1, England, UK
Listed on 2026-08-30
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
Client Relationship Management
Job Description & How to Apply Below
Job description
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager Associate within J.P. Morgan Payment steam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities- Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
- Becomes the Clients’ trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
- Identifies and escalates potential risk associated with Client activities
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dual-ability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
- Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
- Additional Languages are helpful for this role but not required
Position Requirements
10+ Years
work experience
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