Product Manager - Claims & Operations

About

The Role Team - UK Claims & Operations Product Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working!

Top 3 skills needed for this role:

Proven Product Strategy Leadership Demonstrated Agile Delivery Expertise Strong Customer Experience Advocacy What this role is all about:

We're looking for a Product Manager who will be responsible for defining, shaping and delivering servicing experiences that support customers throughout their journey. This role's responsibilities include managing product priorities, developing roadmaps and collaborating with product, technology, design and business stakeholders to deliver customer-focused solutions. The role plays an important part in translating strategic objectives into measurable outcomes that improve customer experiences, increase operational efficiency and support business performance.

Key Actions Develop and communicate the medium to long-term product strategy for telephony and contact centre experiences, aligning customer value with business objectives

Lead ideation and product shaping activities across agile delivery cycles, ensuring initiatives are ready for development and delivery

Own the servicing experience product roadmap, delivering incremental enhancements that support strategic outcomes

Manage and prioritise the product backlog, balancing stakeholder needs, customer outcomes and business value

Analyse customer journeys, operational processes and performance data to identify opportunities for optimisation and improvement

Act as the voice of the customer throughout the product lifecycle, ensuring solutions deliver exceptional user experiences

Create and maintain epics, feature maps and supporting product artefacts that enable effective delivery planning

Lead journey planning activities, managing dependencies, risks and delivery considerations across complex initiatives

Partner with design, engineering and business teams to translate customer needs into clearly defined user stories and requirements

Monitor industry developments, competitor activity and emerging trends to inform future product opportunities

What do you need to thrive?

Degree level qualification or equivalent professional experience within a relevant discipline

Excellent stakeholder management and influencing skills across technical and non-technical audiences

Strong workshop facilitation and requirements gathering capability within complex business environments

Exceptional written and verbal communication skills with the ability to present information clearly and confidently

Experience working within Agile delivery frameworks and managing competing priorities effectively

Commercial awareness with the ability to evaluate business value, benefits, costs and trade-offs Strong analytical and critical thinking skills with a data-driven approach to decision making

Collaborative mindset with proven experience working across product, design, engineering and business teams

Commitment to continuous learning and keeping pace with digital trends, technologies and market developments

Experience using product management and delivery tools, alongside a solid understanding of digital analytics and customer experience measurement
So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%– We will match your contributions up to 6% of your salary

Our award-winning Vitality health insurance – With its own set of rewards and benefits

Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been Create an environment that embraces you as you are and enables you to be your best self

Give you flexibility on how, where and when you work

Help you advance your career by playing you to your strengths

Give you a voice to help our…