Senior Hospital Relationship Manager

Hybrid – 2 days per week in the Vitality Bournemouth, London or Stockport Office. Full time hours per week.

We are happy to discuss flexible working!

• Strong Relationship Management Skills
• Experienced Commercial Negotiator
• Confident Stakeholder Manage r

We're looking for a Senior Hospital Relationship Manager to join our Hospital Services team. This is a strategically important role responsible for managing some of Vitality's most significant provider partnerships, ensuring the delivery of high-quality, sustainable healthcare services for our members while driving strong commercial outcomes. Operating with a high degree of autonomy, this role will influence provider strategy, shape innovative partnership models and work closely with senior stakeholders across the business to maximise quality, value and member experience.

• Own and develop a portfolio of strategically critical hospital provider relationships with accountability for commercial performance, service delivery and contractual outcomes
• Lead negotiations and commercial discussions with provider partners to secure sustainable agreements that balance member outcomes, quality standards and cost effectiveness
• Drive provider performance improvements through robust relationship management, data-led insight and effective challenge where required
• Influence provider utilisation strategies by analysing performance trends, identifying opportunities and recommending actions that support organisational objectives
• Collaborate with Clinical, Claims, Consultant, MI and Primary Care teams to deliver integrated solutions that improve healthcare experiences and business performance
• Support the design and implementation of innovative healthcare pathways, partnership models and operational improvements that deliver measurable member and commercial benefits
• Ensure contractual compliance, governance standards and service expectations are maintained across provider relationships and commercial frameworks
• Provide leadership, coaching and development support within the Hospital Services team, building capability and driving high performance
• Lead complex projects and change initiatives, coordinating stakeholders across multiple functions to deliver strategic objectives successfully
• Act as a trusted senior stakeholder partner, building credibility and influence at all levels internally and across the healthcare provider market

• Significant experience managing hospital, healthcare provider, consultant or private medical insurance relationships involving substantial commercial spend
• Strong commercial acumen with the ability to balance quality, member outcomes and financial performance
• Experience negotiating complex agreements and influencing senior stakeholders both internally and externally
• Excellent analytical skills with the ability to interpret performance data and translate findings into strategic actions
• Proven track record of delivering successful change initiatives, projects or business improvement programmes
• Experience working within complex operational environments and managing competing priorities effectively
• Strong relationship management skills with the ability to build trust, challenge constructively and achieve mutually beneficial outcomes
• Experience collaborating across multiple business functions to deliver shared objectives
• Highly resilient, adaptable and comfortable operating in a fast-paced environment with significant autonomy
• Private Medical Insurance, healthcare provider management or insurance sector experience would be advantageous

• Bonus Schemes – A bonus that regularly rewards you for your…