Junior Support Manager Sided Cube

Junior Support Manager jobs UK at 3 Sided Cube in Bournemouth, offering £25,000 per year with UK visa sponsorship.

Employer:

3 Sided Cube

Exact location:
Bournemouth BH2 5LP
, Bournemouth, England

Salary: £25,000 p.a. / £25,000.00 per year

Working hours:

Full Time; 2 days minimum in office;
Hybrid remote

Job duties:

Coordinate support efforts, assisting in responding to client concerns and managing expectations, building ties, communicating effectively, planning and monitoring, internal collaboration, monitoring and reporting, early identification of problems.

Requirements:
Organised, personable and eager to advance in project coordination and client support;
Great communication skills;
Well-organised;
Team Player; AI tools comfortable;
Eager to learn;
Open to criticism;
Willing to ask questions if things are unclear;
Eager to progress in a fast-paced setting;
Reliable;
Calm under pressure.

Experience:

Experience in customer service, account management, operations or similar client facing jobs; can include internships, placements or junior roles in project or support;
Experience in project management or support coordination (even at a junior level);
Experience with technologies like Basecamp, Zendesk or comparable project management software;
You have worked in a digital agency, tech company or digital delivery environment;
Experience with paperwork and reporting to clients.

Qualifications:

Not provided.

Location: Bournemouth (2 days minimum in office)

Employment Type: Full Time

Coordinate with caution. Deliver with assurance.

At 3 Sided Cube we design digital solutions that really make a difference, from life saving first aid apps to platforms that help people stay connected and confront climate change. Behind every successful product, there is a team of support staff ensuring everything runs smoothly, organising timetables, helping customers, and making sure our work continues to have real-world impact.

We are searching for a Junior Support Manager to join our support team to assist us deliver high quality, impacting goods to our customers. Maybe you’re new to project management or maybe you already have some experience working with clients. Either way this is a terrific opportunity to create a career in support, project coordination and digital delivery.

You’ll work directly with Support Managers and internal teams, supporting the smooth running of client support initiatives, while strengthening your coordination and client management skills from Day One. AI is baked into the way we work at Cube so you’ll be using AI tools to automate things like comms and support analysis, whilst you focus on the things AI is unable to do: understanding client needs, making judgement decisions on effect and priority and establishing trust via real care and attention.

“It’s about critical thinking, asking the appropriate questions and helping teams support clients they can trust.”

As Junior Support Manager you will:

You will help to coordinate continuous support for our digital products. Task Tracking. Watching the time lines. Ensuring job is actually getting done.

Assisting in responding to client concerns and managing expectations, and helping with client updates and documentation.

Building great ties with clients to inspire trust and confidence.

Support client communication, provide regular updates on project status and support activity, written and verbal.

Support the planning and monitoring of support project tasks, such as documenting schedules and exchanging essential information across teams.