Senior Events Operations Manager

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals
• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

We look for people who align with the way we work. If you join us, you are joining a culture defined by:

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support
• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
• Collective Effort: We help each other out because we know that when one person wins, we all win. It’s "all hands-on deck" - everyone is in it together.
• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

Nourish is looking for a Senior Events Operations Manager to own the planning, delivery and performance of our full events portfolio. This is a hands-on, senior operational role covering three distinct event types: large and small third-party events across the care sector (exhibitions, conferences and partner-hosted events), hospitality events for customers and prospects, and Nourish's own flagship events.

You will be responsible for the end-to-end logistics of every event we run or attend, for shaping the right strategy, format and style for each event type based on its objective and audience, and for reporting back on what each event actually delivered, including: lead generation, pipeline engagement, brand impact and return on investment. You will work closely with sales, marketing, product and customer success to make sure events are planned around what the business needs, and that every team involved is properly supported before, during and after each event.

• Event delivery and logistics
  • Own end-to-end logistics for all events; venue sourcing and contracting, budgeting, supplier and vendor management, stand/booth design and build, travel and accommodation, staffing rotas, collateral, AV and on-site management.
  • Act as the senior on-site lead for major events, managing the team and troubleshooting issues in real time.
  • Build and maintain a rolling events calendar across all three event types, balancing capacity, budget and business priorities.
  • Negotiate contracts and rates with venues, agencies, contractors and freelance event staff to secure the best commercial terms.
• Event strategy and format
  • Determine the right type, style and format for each event from…