Passenger Service Agent

Salary: £13.85 per hour, plus an extra £3.46 per hour for unsociable hours.

Contract Type:
Fixed Term.

As a member of our Ground Operations Team at Bournemouth Airport as a Passenger Service Agent
, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories: Provide our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: Assist customers at check‑in, issue boarding passes, verify travel documents, and support them at our Self‑Service kiosks.
• Take Responsibility: Follow all safety and security procedures and ensure flights depart on time.
• Work as One Team: Support colleagues and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.

• Passion for delivering outstanding customer service
  .
• Remain calm and focused under pressure in a fast‑paced environment and during times of disruption.
• Be adaptable
  , self‑motivated
  , and enjoy working as part of a team
  .
• Demonstrate initiative and accountability
  .

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £13.85
  , plus an extra £3.46 per hour for unsociable hours (between 11:00 pm – 04:59 am).
• Free car parking at the airport and access to rest areas with free refreshments.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

• 30 hour per week contract available on a Fixed Term basis until November 2026
  .
• Rostered shifts
  :
  Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At &
Jet2holidays
, we believe in creating memories for our customers and a rewarding career for our colleagues – apply today to become part of our award‑winning team!